Terms of Service

Indikala is a technology platform that connects buyers with independent sellers. Indikala does not own, manufacture, store, inspect, or sell any products listed on the platform.

All products are listed, priced, and sold by independent third-party sellers. Product quality, accuracy of listings, descriptions, images, packaging, and fulfillment are the sole responsibility of the respective seller. Indikala makes no warranties or representations about any product listed on the platform.

• "Platform" means the indikala.in website, mobile applications, and all related services operated by Amarzen Technologies.
• "Buyer/You" means any person who registers on or uses the Platform to browse or purchase products.
• "Seller" means an independent third-party seller registered on the Platform to list and sell products.
• "Order" means a confirmed purchase of one or more products by a Buyer through the Platform.
• "Content" means any text, images, reviews, ratings, or other material uploaded or posted by users on the Platform.

You must be at least 18 years old to use Indikala. By creating an account, you represent that you are of legal age and capable of entering into a binding agreement under Indian law.

You register using your phone number and OTP verification. You are responsible for maintaining the confidentiality of your account and for all activities under it. Notify us immediately if you suspect unauthorized access.

• All prices are listed in Indian Rupees (INR) and include applicable GST as determined by the seller.
• Payments are processed securely through Razorpay. Indikala collects payment on behalf of the seller and holds the funds until delivery is confirmed plus a 5-day settlement period.
• An order is confirmed only after successful payment. You will receive a confirmation with your order details.
• The total price at checkout includes the product price, applicable taxes, and delivery charges. A full breakup is shown before you confirm payment.

• All shipments are fulfilled through our logistics partner, Delhivery. Sellers do not ship orders independently.
• Delivery charges are paid by the buyer and are calculated based on the seller's location, your delivery address, and the package weight/dimensions. The exact delivery fee is displayed at checkout before payment.
• Some sellers may offer free delivery above a certain order value. This will be indicated on the seller's store page.
• Delivery timelines are estimates based on seller preparation time and Delhivery's transit time. Indikala does not guarantee delivery dates.
• Orders can only be placed to pincodes serviceable by Delhivery. Serviceability is checked at checkout.
• For full details, see our Shipping & Delivery Policy.

Each seller on Indikala operates independently. The seller is solely responsible for:

• Accuracy and completeness of product listings
• Product quality, safety, and compliance with applicable laws (including FSSAI for food products)
• Proper packaging to prevent damage during transit
• Timely preparation and handover of orders to the shipping partner
• Responding to buyer queries and complaints within 48 hours
• Processing returns and resolving issues

Indikala is not liable for any product defects, delays caused by sellers, misrepresentation of products, or any loss arising from a transaction between buyer and seller.

Cancellations and refunds are governed by our Refund & Cancellation Policy. Key points:

• Products are non-returnable by default. Returns are only available for products where the seller has explicitly enabled returns, with a maximum return window of 4 days from delivery.
• Refunds are issued from the seller's held payout, not from Indikala's funds.
• Indikala facilitates refund processing but does not bear the cost of refunds.
• If a seller is unresponsive to a buyer complaint within 48 hours, Indikala may deduct from the seller's held payout to issue a refund.

The Indikala platform, including logos, design, code, and interface, is the property of Amarzen Technologies. Product images and descriptions are the property of the respective sellers. You may not reproduce or distribute any content without written permission.

You agree not to:

• Use the platform for any unlawful purpose
• Provide false information during registration or checkout
• Interfere with the operation or security of the platform
• Engage in fraudulent transactions or chargebacks
• Scrape, copy, or reproduce content from the platform

By posting reviews, ratings, images, or other content on the Platform, you:

• Represent that the content is your original work or you have the right to post it
• Grant Indikala a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, modify, and distribute the content on the Platform and in marketing materials
• Agree that Indikala may moderate, edit, or remove content that violates these Terms, is abusive, misleading, or inappropriate, without prior notice
• Acknowledge that reviews and ratings should reflect genuine experiences — fake, incentivized, or retaliatory reviews are prohibited and may result in account suspension

Indikala does not endorse user-generated content and is not responsible for its accuracy. If you believe content on the Platform violates your rights, contact us at support@indikala.in.

You may request deletion of your account at any time by contacting us at support@indikala.in or through the account settings in the app. Upon account deletion:

• Your personal data will be deleted in accordance with our Privacy Policy and the DPDP Act 2023
• Transaction records, tax invoices, and order history may be retained for up to 10 years as required by Indian tax and commercial law
• Any pending orders will be fulfilled before account closure
• Reviews and ratings you have posted may be anonymized and retained on the Platform

By creating an account, you consent to receive communications from Indikala electronically, including via in-app notifications, email, SMS, and WhatsApp. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. You may opt out of promotional communications at any time through your account settings, but transactional communications (order updates, payment confirmations, policy changes) cannot be opted out of while your account is active.

To maintain a fair and trustworthy marketplace, Indikala monitors user activity and behaviour on the Platform. The following actions may result in restrictions on your account, including but not limited to blocking of refund claims, discontinuation of Cash on Delivery options, or suspension of your account:

• Excessive returns, refusals to accept shipments, or cancellations disproportionate to your order volume
• Indication of fraudulent or suspicious activity, including false claims, fake addresses, or payment fraud
• Abuse of promotional offers, coupons, or referral programs
• Filing false or frivolous complaints against sellers
• Any behaviour that disrupts the normal functioning of the Platform or harms other users

Indikala reserves the right to take such actions as it deems appropriate, including restricting access to certain features, levying service fees, or permanently blocking your account. These actions are at Indikala's sole discretion and are intended to protect the interests of the marketplace community.

The Platform may contain links to third-party websites or services that are not owned or controlled by Indikala, including but not limited to payment processors (Razorpay), logistics tracking (Delhivery), and authentication providers (Google/Firebase).

• Indikala has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
• You acknowledge and agree that Indikala shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or services.
• We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use.

The platform is provided on an "as is" and "as available" basis. Indikala makes no warranties, express or implied, regarding the platform's availability, accuracy, reliability, or suitability for any purpose. Indikala does not warrant that:

• The platform will be uninterrupted, secure, or error-free
• Any product listed will meet your expectations
• Delivery estimates will be accurate
• Defects in the platform will be corrected

To the maximum extent permitted by law, Indikala shall not be liable for:

• Any product-related issues (quality, defects, safety, allergies)
• Losses arising from transactions between buyers and sellers
• Delivery delays, loss, or damage during transit
• Inaccurate product listings or seller misrepresentation
• Any indirect, incidental, or consequential damages arising from your use of the platform

Indikala's total liability for any claim shall not exceed the platform fee (commission) earned on the specific order in question.

This liability cap applies to the aggregate of all claims, not on a per-claim basis.

You agree to indemnify and hold Indikala, its directors, officers, and employees harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the platform, violation of these Terms, or infringement of any third-party rights.

In case of a dispute between buyer and seller, Indikala will act as a neutral mediator. We will review the issue based on available evidence (order details, tracking info, photos) and facilitate a resolution. Indikala's decision in disputes is final.

Any disputes arising from these Terms that cannot be resolved amicably shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Hyderabad, Telangana. The arbitration shall be conducted in English by a sole arbitrator mutually appointed by the parties.

Indikala shall not be liable for any failure or delay in performance arising from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, wars, riots, power outages, internet disruptions, or third-party service failures.

These Terms are governed by the laws of India. Subject to the arbitration clause in Section 19 above, any legal proceedings shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

The failure of Indikala to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. A waiver of any term shall be effective only if in writing and signed by Indikala.

Indikala may assign, transfer, or delegate any of its rights and obligations under these Terms to any person or entity, including in connection with a merger, acquisition, restructuring, or sale of all or substantially all of its assets, without your prior consent. You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Indikala.

The Platform is controlled and operated from India. Indikala makes no representation that the Platform, its content, or the Services are appropriate or available for use in locations outside India. If you access the Platform from outside India, you do so at your own risk and are solely responsible for compliance with all applicable local laws of your jurisdiction. These Terms shall be governed by Indian law regardless of your location.

These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy, and any other policies referenced herein, constitute the entire agreement between you and Indikala regarding your use of the Platform. These terms supersede all prior agreements, representations, and understandings.

We may update these Terms from time to time. Changes will be posted here with the updated date. Continued use of the platform constitutes acceptance of the revised Terms.

In compliance with the Consumer Protection (E-Commerce) Rules 2020, we have appointed a Grievance Officer:

For questions about these Terms, contact us at support@indikala.in.