Shipping & Delivery Policy

All orders placed on Indikala are shipped exclusively through Delhivery. Sellers do not ship orders independently. Delhivery handles pickup from the seller, transit, and last-mile delivery to your address.

• Delivery charges are paid by the buyer and are calculated based on the seller's pincode, your delivery pincode, and the package weight and dimensions.
• Delhivery calculates charges based on whichever is higher: the actual weight or the volumetric weight (L x W x H / 5000) of the package.
• The exact delivery fee is displayed at checkout before you confirm payment. There are no hidden charges.
• Some sellers may offer free delivery above a certain order value (e.g., "Free delivery above ₹499"). This will be indicated on the seller's store page.

• Estimated delivery dates are shown at checkout as a date range (e.g., "Estimated delivery: Mar 25 – Mar 27").
• The estimate includes the seller's preparation time (varies per product) plus Delhivery's transit time based on distance.
• Delivery timelines are estimates only and may vary based on seller preparation, logistics capacity, weather, holidays, and remote locations. Indikala does not guarantee delivery dates.

Orders can only be placed to pincodes serviceable by Delhivery. Serviceability is checked automatically at checkout. If your pincode is not serviceable, you will be notified before placing the order.

As Delhivery's network expands, more pincodes become available. If your area is currently not serviceable, please check again later.

Once your order is shipped, you will receive tracking details. You can track your order in real time through:

• The "My Orders" section in your Indikala account
• Delhivery's tracking page using your AWB (tracking) number

While the order is in transit with Delhivery, the risk of loss or damage lies with the logistics partner. If your order is lost or damaged during shipping:

• Contact us at support@indikala.in within 72 hours of delivery, with your order ID and photos of both the product and the outer packaging (with the AWB label visible).
• We will coordinate with Delhivery and the seller to resolve the issue, which may include re-shipment or a refund.

Fragile and higher-value orders are additionally covered by Indikala Shipment Protection at no extra cost to you. Coverage is based on the declared value of the goods. Damage caused by reasons outside transit (for example, the inherent nature of the product) is not covered.

If a delivery attempt fails (no one available, incorrect address, etc.), Delhivery will typically attempt delivery again. After multiple failed attempts, the order may be returned to the seller. In such cases:

• A refund will be processed to your original payment method, minus any applicable return shipping charges.
• Please ensure your delivery address and phone number are accurate at checkout to avoid delivery failures.

If your cart contains products from multiple sellers, each seller's items will be shipped separately. Delivery charges and estimated delivery dates are calculated per seller. You may receive your items in multiple packages on different dates.

For shipping or delivery queries, reach us at support@indikala.in.