Refund & Cancellation Policy

• You may cancel an order before the seller has accepted and started preparing it.
• Once the order status changes to "Preparing" or beyond, cancellation is no longer available.
• Cancelled orders are refunded to the original payment method within 5–7 business days.

Products on Indikala are non-returnable by default. Sellers may choose to enable returns for specific products. If a product is eligible for return, the return window (up to a maximum of 4 days from delivery) will be clearly displayed on the product listing page.

You may request a return within the seller-specified return window if the product is:

• Damaged during transit
• Defective or broken
• Significantly different from the listing description or images
• Wrong item delivered

To initiate a return, go to your order in the app and select "Request Return" or email us at support@indikala.in with your order ID and photos of the issue.

The following items are not eligible for return or refund:

• Products not marked as returnable by the seller
• Perishable food items (preserves, snacks, sweets, etc.)
• Custom-made or personalized products
• Items that have been used, washed, or altered after delivery
• Products where the return window has expired

Return shipping is paid by the seller. Once a return is approved, a return pickup will be arranged through our logistics partner (Delhivery). You do not need to pay for return shipping.

The seller is solely responsible for the quality, accuracy, and condition of products they sell. This includes damaged items, defective products, wrong items, and missing items. Indikala does not manufacture, inspect, or handle any products.

When you raise a return or complaint, Indikala forwards it to the seller and facilitates the resolution process. The refund amount is deducted from the seller's held payout.

• Once a return is approved, the refund is processed from the seller's held payout to your original payment method.
• You will receive a full refund of the product amount (including delivery charges for that item, if applicable).
• Refunds typically take 5–10 business days to reflect in your account, depending on your bank or payment provider.
• If you paid via UPI or netbanking, refunds may be faster (2–5 business days).

Sellers are required to respond to buyer complaints within 48 hours. If a seller fails to respond within this window, Indikala may:

• Automatically approve the refund and deduct the amount from the seller's held payout
• Take action against the seller's account for repeated non-responsiveness

Indikala acts as a neutral facilitator in the refund process. We:

• Forward buyer complaints to the seller
• Process refunds from the seller's held payout
• Mediate disputes between buyer and seller
• Make final decisions if the seller is unresponsive or disputes cannot be resolved

Indikala does not bear the cost of refunds and does not inspect returned goods.

If you are not satisfied with the resolution of your complaint, you may contact our Grievance Officer:

For any questions about cancellations, returns, or refunds, reach us at support@indikala.in.